Disclaimer: This page is translated automatically. Information may be imprecise or inaccurate.
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Communication
Shipping
Returns
Payment
Pricing
Terms and Conditions of Use
Privacy Policy
- Communication
- We make every effort to deliver email confirmations to you concerning
order receipt and status updates. However, many spam filters and email service
providers may prevent these automatic emails from being delivered.
When you sign up on the site you should receive an email confirmation from The Stitch 'N
Frame Shop.
Similarly, upon placing an order, you should receive 2 emails. One from PayPal confirming that they
processed your transaction and another from The Stitch 'N Frame Shop containing your order
details.
If you do not receive an email confirmation for an order placed or for an account
setup - please email customercare@thestitchnframeshop.com
directly and we'll answer any question(s) you may have.
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- Shipping
- Your items will be shipped to you according to your specification on the
"Delivery Information" screen (part of your check out process).
- Please note that your order shipment time depends on
item availability.
- If part of your order is "backordered", we will contact you via email to determine
your wishes. We can ship a partial order, or hold your items until the order is complete.
It is YOUR choice.
- We make every effort to process orders in a timely fashion and will keep
you updated on your order status as it moves through the process.
- We are not responsible for delivery times via your selected service provider.
- EFFECTIVE 2/25/2009: All shipments are shipped with a Delivery
Confirmation number.
Due to slow shipments by the USPS and our decision to NOT charge a fee to purchase delivery confirmation we
have selected to change our shipping options. You can select from Express, Priority, or Parcel Post. Express and
Priority have built in tracking confirmation so we felt that was a better solution than to charge an increased
fee that may or may not be able to be applied to a 1st class shipment.
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- Returns
- We will gladly exchange or refund your original purchase total +
return shipping if a return is required because of a mistake on
the part of The Stitch 'N Frame Shop.
- Returns are NOT accepted for:
- charts and patterns in any format
- special order items
- SALE items or Specials
- All returns must be made within 30 days of purchase.
- Before returning any purchase, you must call customer service for
a return authorization. (318.243.2270)
** If you do not obtain return authorization and just return your
merchandise - the normal restocking fee of 15% will be increased to 50% **
- All returns must be in original sale (unopened) condition.
- All return shipping is at your expense.
- All returns are subject to a 15% re-stocking fee. UNLESS you DO NOT OBTAIN
a return authorization - then the re-stocking fee is 50%.
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- Payment
- Feel confident in the security of your payment and account information
with The Stitch 'N Frame Shop. We have SSL (secure socket layer) installed
on our site for the protection your data and ours.
The familiar "lock icon" will appear on all pages pertaining to checkout and
account details. You will also see our address change in your browser address
line - it will be https: rather than http:.
These items assure you that our site is encrypting your valuable information.
- Our accepted forms of payment are:
- Visa
- Mastercard
- Discover
- American Express
- PayPal
- bank debit cards
- checks and money orders** (orders will not ship until
payment has cleared - 7 to 10 business days)
- Our payments are processed thru PayPal. You do not have to be a member
of PayPal to pay with your credit card.
During the checkout process you will click a "Confirm Order" button. At that
time you will temporarily leave our site and be directed to PayPal for
the payment processing step. You will see a screen like:
No PayPal Account:
1) To purchase with a credit card if you are NOT a PayPal member, simply click
the "Continue" link as indicated by the large orange arrow.
2) Follow the PayPal instructions to complete your payment.
3) At the end of your PayPal experience, you will be asked to confirm your
purchase by clicking a large orange confirmation button. Click that button
to complete your transaction and return to The Stitch 'N Frame Shop to
review your order history and status within your customer care account.
4) You will receive a PayPal receipt for your payment indicating total purchase amount
and an email from The Stitch 'N Frame Shop with your order details (all items purchased).
5) You may login to your customer care account at any time
to view your order history and status.
As your order moves through our system, the order status will update.
For example, after completion of payment your order will be in "received"
status. Once we begin to process your order an update of "processing" will
display. And finally, when we ship your purchase the final update of "shipped" will display.
With A PayPal Account:
1) To purchase with your PayPal account, login to your PayPal account as indicated
on the right side of the screen and complete your payment thru your PayPal account
2) At the end of your PayPal experience, you will be asked to confirm your
purchase by clicking a large orange confirmation button. Click that button
to complete your transaction and return to The Stitch 'N Frame Shop to
review your order history and status within your customer care account.
3) You will receive a PayPal receipt for your payment indicating total purchase amount
and an email from The Stitch 'N Frame Shop with your order details (all items purchased).
4) You may login to your customer care account at any time
to view your order history and status.
As your order moves through our system, the order status will update.
For example, after completion of payment your order will be in "received"
status. Once we begin to process your order an update of "processing" will
display. And finally, when we ship your purchase
the final update of "shipped" will display.
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- Pricing Policy
- Prices are subject to change at any time.
- We will regularly offer "specials" on a variety of items - check back often
for that deal you can't pass up!
- Our special "grand opening" price reduction of 20% off suggested retail
price on nearly all of our items is a temporary event. We hope you'll enjoy it and add us to your list
of online needlework shops!
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